My daughter and I visited the Deep Pan Pizza in Skegness 9th June
this year, to have lunch. My daughter was eating potato salad,
when there was sharp prick in the roof of her mouth. She removed
from her mouth a shard of plastic about one inch long.
We informed the female manager, who apolosised, completed a form
and attached the plastic to it. She informed us that this would
be sent to head office to be investigated, and that head office
would contact us.
Nearly three months has elapsed, and we have not even had an acknowledgment
of this incident. I have phoned the Skegness branch on at least
5 occasions, and each time the manager on duty has contacted H.O.
who have promised to write to me and on one occasion H.O phoned
me, apologised profusely and told me a letter would be sent out
the next day to me.
That was over two weeks ago, (from 6 September 2002) and still
I have heard nothing from them. I am absolutely disgusted. I am
sick of being fobbed off, and would like to take this further.
update on 25 September 2002
Ms Ingamells has been contacted by DeepPan
or has she?....read a copy her email:
"Dear Mr. McTaggart,
This sorry saga appears unending! If I were prone to
paranoia I would be believing by now that your company has some
personal grudge against me
The postman presented me with a letter today, asking for a fee
of £1.64 to cover recorded delivery fee and postage. Needless
to say, this letter was from you! The postman informed me that
the sender had not paid the relevant fee.
I understand from your office that this letter contains £30
worth of vouchers for Deep Pan Pizza. I have refused the letter,
and no doubt it will be returned to you in due course.
Do you really think I should be paying anything to receive a letter
from you? Furthermore, do you honestly believe that vouchers for
your restaurants are any use to me, when I will never enter a
Deep Pan Pizza building again? Also, do you really think that
£30 is a reasonable figure to cover all the inconvenience
your company has put me to? I must have spent nearly that in telephone
calls alone! Please have an urgent re-think, Mr. McTaggart. I
hope to hear from your in the very near future. A copy of this
email has been sent to clik2complaints team. Linda Ingamells"
update on 27 September 2002
I have just taken a 'phone call from Kim at DPP. Kim has checked
with the post office, and doesn't know why there has been a problem,
as she assures me that the correct fees were paid.
She wanted to know why I would not accept £30 of vouchers,
which I have explained to her, although I did put this in my email.Kim
asked me what I would be willing to accept, and I told her that
a cheque of similar value would be acceptable. She needs to speak
to someone and will get back to me on Monday.
Kim further added that the person who should have dealt with my
original complaint has now left the company, and obviously wasn't
doing her job properly. Linda Ingamells.
3 October 2002
Dear Mr. McTaggart, Kim from your office telephoned
me last Friday. She said that she would 'phone me again on Monday.
It is now Thursday, and I have heard nothing from anyone at Deep
Pan Pizza.Linda Ingamells
7 October 2002
Dear Mr. McTaggart, Further to my email of 3.10.02., which as
yet remains unanswered, this is to inform you hat Kim from your
office should have 'phoned me a week ago, 30.9.02. as promised.
It is now a week later, 7.10.02., and I have still heard nothing
from her! Last week, your company had the opportunity to redeem
itself, either by email, letter or telephone call, but no, here
I am still having to chase up this issue.
Will someone from your office please have the basic courtesy of
contacting me forthwith. In two days' time, it will be four months
since this sorry situation began. Linda Ingamells.
