| Complainant: |
Mr
J Bicu |
| Town/City
of Residence: |
London |
I had ordered a Sony PCG816s laptop computer in late October.
Had to go abroad from Nov 7-23. They could not delay the shipment.
Therefore had a card from Parcelforce waiting.
They were meant to deliver 24th Nov but nothing came. Arranged
for 25th still nothing came. Finally arrived on 27th. It was all
taped up with masking tape etc. Opened the package and it an old
used Apple laptop which did not even turn on. Contacted Dabs who
arranged for it to be picked up on Dec 4th.
They sent one email on the 8th Dec to day they received it and
will get refund "in a few days" Still I have heard nothing
and no sign of refund. I have sent so many emails they do not
bother to reply to any one of them.I have no other contact details
except the one for the Customer Services, I cant even phone them.
I dont know where to complain.
This was meant to be a Christmas present. I have had to take time
off from work just so that i could take delivery and send it back
to them without even an apology. It would have been a lot less
hassle if i had bought it in a shop (was about the same money).
Will never buy anything off them and wont recommend them to friends
or family. They are a complete joke.
other dabs.com pages on clik2complaints:
Link 1
Link2
=================================
I am experiencing something very
similar. I ordered a computer form Dabs on 6th December
with a guaranteed overnight delivery and it is now the 8th January
and I have still not received anything, and no aplogy from Dabs.
I have spent countless hours chasing Parcelforce, who has not been
able to give me any information as to why this parcel has not been
delivered. It should not be the customer's responsibility to chase
Dabs' delivery partner, but Dabs conveniently doesn't have a customer
phone line and their customer services email account is a black
hole.
Dabs has been absolutely useless and I urge no-one to every purchase
anything from them. Ms Vik ... 8 January 2004
-----------------------------------------------------
Typical of dabs. they cant
even bother to respond to any emails even from clik2complaints.
Why waste your time they are incompetent. Stay well clear they take
your money and give you sweet FA in service.
James Smith .. 13 January 2004
Please post your Consumer Comments on the
clik2complaints.co.uk
Sounding
Board
|
