In the week 22nd – 26th July 2002 we had a Hastings kitchen
fitted at the above address. Excluding the units the cost of fitting
the kitchen totalled £1750 or £350 per day for the
five days an extraordinary high price for one man’s labour.
This fitting charge consisted of £1150 and an additional
cost of £600 for additional modifications.
Considering the fitter was only paid approximately £500
for assembly and fixing of all the units and there was only one
fitter, I find that £1150 for delivery for the units, removal
and disposing of old kitchen excessive. For £1150 I would
have expected a team of tradesmen, each fully qualified in their
particular trade.
On delivery we were told that the hob would not be available
for some time and indications were given of a month or longer
and this is despite being assured approximately two months before
hand via a telephone call that all units were in stock. When I
phoned the warehouse and inquired why the units were not in stock,
the manager was unable to inform me why my hob that had been paid
for and reserved for me was not available. Again I questioned
him about the manner in which the warehouse was managed and basically
was told that I had no idea how to manage a warehouse and he thought
that it was funny that we could not get a hob for about four weeks.
If one takes into account the fact that I am experienced in managing
a warehouse effectively I took offence to his attitude.
As a result of the warehouse manager’s negative and unhelpful
attitude, we drove through to Kidderminster and spoke to the manager,
Mr P, at Currys who was helpful in that he made several phone
calls and located a hob. This was then delivered on the following
Wednesday. I would like to know why the warehouse manager could
not be bothered to pick up the phone and make the same inquiries.
Representatives of Currys assured us that the whole job of fitting
the kitchen would be completed by late afternoon on Friday 26th
July and this suited us as we had guests arriving from overseas
very early on Monday 29th July 2002 and we wanted everything completed
by then. This would have given us plenty of time to wallpaper
and tile the kitchen and do any necessary painting on the Saturday
prior to leaving for London sometime on Sunday morning. The idea
was to have a relaxing drive through to London to spend some time
sight seeing in London before we booked into the Swan Hotel in
Staines in the early evening.
Unfortunately due to incorrect articles being delivered and other
articles not being delivered the fitter was delayed in fitting
the kitchen. Added together all the delays amounted to a full
day and consequently the fitter could not finished until the Saturday
afternoon which meant we could not hang any wall paper, fit tiles
or do any painting until late Saturday afternoon. Subsequently
we still working on the Sunday and could not depart for London
until late Sunday afternoon. We were unable to do any sightseeing
as we only arrived at our hotel at about 8:00 pm. Considering
we had paid £80 for our room and arrived too late for the
evening meal as a result of the delays in the fitting of our kitchen,
we lost a day of enjoyment and there can never be enough compensation
for a day lost.
As a result of all the stress, anxiety and running around we
had to endure, plus the loss of a day’s relaxation, sightseeing
and the restrictions placed on us regarding the hotel room, we
would like to compensated to the value of at least £350
as this was the cost of a days work by your fitter. It certainly
was not the fault of the fitter that the incorrect goods were
delivered and that there were shortfalls.
In addition, at present I have been trying for the last two or
three weeks to have the kitchen tap replaced and a sticky drawer
adjusted. Also recently I have discovered that the kitchen heater
does not work any more. I do not understand why I have to do all
the phoning and pay personal visits to Currys in Kidderminster
in order to get things rectified.
I was present when a representative from your company phoned
Mr KR and requested that the work be carried out to rectify the
problems. I was then assured that I would be contacted the following
day on Monday 9th September 2002. To date I have heard nothing.
It appears that they have got their money out of us and do not
care about the customer any more.
Your company employed these contractors and as such it is the
responsibility of your company to ensure that the work is carried
out. If the work is not carried out by Tuesday 17th September
2002, I will employ independent contractors to carry out the rectifications
and I will then present the invoice to Currys for payment including
a claim for compensation for additional costs.
I can be contacted on either 01XXX XXXXXX (home) 01XXX XXXXXX
or 07XXXXXXXXX (mobile) or in writing at the above address. If
I do not hear from your company within the next seven days I will
have to assume that you wish me to pursue the matter through legal
channels.
The most annoying aspect is that no one at Currys bothers to
contact you as on a number of occasions I have phoned the Kidderminster
branch of Currys, I have paid personal visits, I have written
and requested that further repairs be carried out to my newly
installed kitchen. Two days ago I sent a "Letter of Demand"
to SiR Stanley Kalms, Chairman of the Dixons Group and also one
to the local store manager in Kidderminster. Surprise, surprise,
neither one have answered at this stage. I will have no hesitiation
in taking this to the small claims court once the 7 days have
passed after the letter of demand was sent.
I have spoken to a Ms EK at the store, a Mr M M, a Mr G D who
has never bothered to reurn any calls and also the store manager
who I know as Mr P.
Link to Other Dixon Group Company
Complaints
