Complaint against Comet and their insurers
I bought a TV from Comet 4 years ago within the first year it
broke it was repaired in 4 days I was pleased.
3 years later it broke again (28 August 2001). An engineer came
out and parts had to be ordered I was told this could take 7 days.
Parts arrived on 4 sept I still had no phone call from Comet so
i phoned them on the 7th sept to be told that the engineer had
phoned on the 6th of sept (this was not true as i had been checking
phone) they told me that the engineer would not be out until the
following thursday 13th sept. Engineer came out fitted parts but
still did not work so he told me it would have to be taken in
for repaire and some one would contact me from Comet for the collection.
They finally picked TV up on the 20th Sept.
I decided to phone Domestic & General to complain about the
service from Comet. The lady I spoke to said she would get on
to Comet to hurry up the repair.
I had a call from D & G on the 26th Sept, they told me that
Comet had fixed TV and they would be contacting me in the next
few days to deliver it back.
I had no phone call so I phoned Comet services on the 28th Sept
only to be told that the TV was unrepairable and that D &
G had been informed and that I was to phone them. So i did and
they told me that a letter had been sent with an offer of replacement.
Letter arived on the 29th Sept wanting a payment of £42
which was reduced later to £24, and that I was to contact
them back to accept the offer.
I contacted them on the 1/10/01 and sent them a cheque. I received
a confirmation letter on the 3/10/01.
I had a phone call on the 4/10/01 telling me the replacement TV
would be delivered on the 5/10/01.
TV was delivered only to find that coffee had been spilt round
the back of the TV. I couldn't believe that it was packaged up
so badly and that this had happened. I phoned D & G after
sales and told them. They told me they would send another TV out
that day and pick the other up.
No one came so I phoned them on 8/10/01 to be told that it would
take 10-14 days to replace my replacement TV or I could choose
a different model But I would have to go and look for a TV myself
and contact them back and that I could go up to £320 [my
original TV was £399]. I was mad and told them "just
find me a TV and collect the other". They offered me a different
model and I accepted.
They collected TV on the 10/10/01 so I was expecting a call for
the delivery of the other TV. No call came so I phoned them on
the 12/10/01 only to be told that it would probably be deliverd
by next Wednesday. I phoned D& G and complained. I i also
asked for the money so I can get TV myself .
I'm waiting to hear from them on Monday 15/10/01. They were supposed
to phone me back Friday 12/10/01 . Its cost me money in phone
calls to D&G as they keep you on hold for Half an hour before
they answer you. I can't believe that I've been paying into this
after sales insurance for 4 years and this is the service I've
had it's crap and I want compensation for days of work and phone
calls.
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