On 20/01/01 I purchased a JVC video from Comet.
It expired after 14 months of very light duty, so not having taken
out extended cover I took it to our local repairman. He said it
would cost more to repair than to buy a new one.
I wrote to Comet on 30/04/02 asking for some
compensation, since a good video should last a lot longer than
14 months with only an estimated 225Hrs of usage.
They wrote back (vicky hanson-customer services) asking for an
estimate from the repairman. This took some time to get and was
finally forwarded on 18/07/02. They then replied
(kerry maskell-c.s.) that it was inadequate and insisted that
a Comet engineer inspect the video, at a cost to me of a further
£50!. I told them that this was not acceptable but that
I was prepared to drop the video off into a Comet store for them
to inspect at their own expense.
After several more attempts to resolve the matter with the Customer
Service Department (sally jameson-c.s.) I finally gave up and
wrote to Rob Cissell on 12/08/02. My letter was
ignored and when I phoned up on 08/10/02 to find
out why, I was told (emma bailey-Mr Cissell's office) that I had
already been sent their final decision, i.e. pay the £50
for us to inspect it or nothing! She then said that I could contact
Trading Standards if I wished as they were within their rights.
I have written again (08/10/02) to Mr Cissell
(in case he didn't personally see my last letter) asking for compensation.
Other Comet
Complaints
