I purchased a 28" Sharp Widescreen TV from Comet (Exeter).
I took out the 5 year insurance on this item. Approx 18 months
after the purchase the TV developed a fault where bright items
on the screen would have a red shadow.
Phoned customer service (Sowton, Exeter) who arranged for an
engineer to visit in the week meaning i would need to take the
day off work. The engineer spent some time trying various things
to no avail. He said he would need to speak with Sharp to try
and diagnose the fault.
1 week later comet called to arrange another visit on a saturday
morning at 8:00am. The engineer arrived and looked at the TV for
less than 2 minutes and said he couldn't fix it. He said it would
probably need collecting to be repaired by themselves. I asked
if this could be arrange on a saturday as i had already taken
1 day off work in the week and had to miss potential work as i
needed to be there on the saturday morning. He said that should
be fine and that he would ask the service team to contact me.
When i spoke to the service department - who were't very helpful
- they told me that they could only pickup on Mondays in my area.
I was not told this when i took out
the extended insurance. I explained that i had already had to
stay home on 2 occasions for an engineer and could not take any
more time off work due to me having no more holiday time left.
So it would cost me a days work to wait for them to pick it up.
I was not happy with this but they were very unhelpful and told
me that i could bring it in myself - a 28" widescreen TV
is not easy to carry on your own! I asked them what else i could
do and they said nothing, i would have to keep the defective TV
if i couldn't accommodate them. I already accommodated them on
two previous occasions.
I called their head office but found them to be even more unhelpful
and very rude - and this was both their customer service department
and their management team (whatever that is). They got annoyed
with me because i couldn't take the time off work and said they
were not prepared to do any more about it. I find it amazing that
they ask me to bring the 28" widescreen in to them but they
can't let an engineer pick it up as it needs two people to lift
it - i said that i could help the engineer but she just went silent...
I am utterly appalled with the service i have received from start
to finish and would advise people not to set foot in a comet store
as you will not enjoy the experience. I am left with a defective
TV which comet will not pickup at a convienient time.
Other Comet
Complaints
I will keep you up-to-date if i hear anymore. Thanks again.
