| Complainant: |
Martyn Rowlands |
| Town/City
of Residence: |
Reading |
My TV, (a budget model, Ii agree) which was 8 months old had
started to switch itself off. I contacted customer services who
arranged for an engineer to call.. 3 days later he arrived, re-programmed
my EEPROM and disapeared. Later the same day it did the same,
another call was raised and another half day holiday booked so
I could be in for the engineer... this time he replaced the EEPROM
and all was well...for about a week. Yet again my TV started to
switch itself off or the picture would go but the sound would
remain.
I phoned customer services once more and asked for a replacement,
the person at the end of the phone was extremely rude and said
I had to have three diagnosed faults before a replacement would
be granted. Reluctantly I agreed.
Yet another half day was booked.. this time however the engineer
didnt even come round, he phoned me to say he would order a new
system board and that I'd hear from them when it was in!
One week later I received a call to advise the part was ready..
again half a days holiday was booked and the engineer arrived
(31st Jan)with a new Transformer which he fitted.
Surely that would have been the end.. however after making a cuppa
I switched on the TV, the picture wasn't right people and objects
had a bright red shadow around them. it could be altered using
the brightness/contrast buttons but would revert back if the telly
was switched off.
This morning 1st Feb, I spoke again to Comet customer services.
I explained my frustration but again the rep was rude and said
all I could have was yet again another engineer visit. I asked
to speak to a manager who advised I might be able to get a 'loan'
unit but she would confirm this. I have this afternoon recieved
a call from the Reading Service branch saying that another engineer
has to visit as its only my second technical fault.. three qualifies
me for a new product?? although if its diagnosed as faulty they
will give me a new one. Ok I thought, I asked that a replacement
could be given to the engineer so when he confirms the fault a
new one could be handed over, apparently Reading do not stock
tellies? so this is out of the question.
My expectations and requirements are this..
All I want is a TV that works, 3 attempts to repair and 5 service
calls SHOULD qualify me for a replacement. Their web site states;
"In the event of a product developing more than two proven
technical faults in the first year of the guarantee period an
identical or comparable replacement will be offered"
Surely the inability to repair 3 times is not my concern???
Who will compensate me for the time I am losing waiting for an
engineer to come round and fail to fix my TV? As things stand
i've been railroaded into agreeing to an engineer attending in
8 days time.. so the saga continues.
Other Comet
Complaints
=================================
COMET! Avoid them
like the plague. Mark Williams...5 January 2003
---------------------------------
Having read the complaints here, I concur
with all. I can add that the staff at the MXXXXXXXX
Branch of Comet come directly from the `take-it-or-leave-it` school
of marketing. They are bored, under-motivated individuals whose
employers have no interest in getting the best out these people,
merely short-term exploitation, hence utter customer disatisfaction.
Comet clearly do not believe in market forces.
John macalevey...23 January 2003
---------------------------------
I went to Comet Direct after the staff in my local branch were just
plain rude. However, if I had read the comments here I think I wouldn't
have bothered. Indeed, I only persisted as Comnet are the only one
to sell this type of TV. First they cocked up the internet order
saying my card couldn't be processed. Not that they bothered to
get back in touch to tell me.
Therefore to chase I called them and was then put through to telesales
to order again. Mysteriously the card worked! Thought that was that
only to later find out I had been charged twice!!! Then I was waiting
in Sunday for delivery as confirmed by their paperwork only for
it not to turn up. Calling them only got a rude respopnse and no
actual help, even from the "complaints" team. Had to phpne
them back again to reschedule delivery as they showed no sign of
phoning me so I wait to see how soon they will refund my credit
card and hope the TV turns up.
These people are rude. Sulky....28 January 2003
---------------------------------------
I though i was one of the few. How
wrong I was! Getting a product repaired or being informed is like
winning the lottery!
Dave C... 12 May 2003
---------------------------------------
I have visited our local comet store in Aintree
today to buy Christmas presents for my 2 children. I
have been saving with a hamper company every week to make things
easier. I was totally disgusted that when paying by Choice Gift
voucher I was informed that I would not be entitled to my change
because it was under 1 and they are unable to give back change in
cash. I am totally disgusted with Comet and made sure that they
knew my feelings. Every other High street store give you your change
when paying with a voucher so I can't see what makes Comet so different.
I can see now how they make their money, by ripping off their customers
and not giving the full value of the voucher. Needless to say I
will never shop at Comet again.
Helen Mulholland ... 15 November 2003
------------------------------------------
I understand your problem but
at the end if the day the agent on the telephone has a procedure
to stick to,they are doing their job same as eveyone else kim...
22 April 2002
-------------------------------
Wow, what a craptastic business these people are running.
Pat.. 30 June 2002
-----------------------------
I was amazed to read the number of problems
about Comet.
I have just posted a complaint about Comet on behalf of my elderly
mother who, following an expensive repair to a TV just out of guarantee
period, is having a hell of a time getting them to deliver the right
model back to her! At her age, partially disabled, her TV is essential
to her quality of life. Comet look to be running abslutely no customer
service or quality assurance programme at all. Roy Kelly... 15
July 2002
--------------------------
Glad (in a depressed sort of way) that
I'm not the only one to have experienced Comet's commitment to lousy
and rude service. Don't want to bore anyone with the details of
my 'tale of woe' -suffice to say am awaiting 2nd delivery of fridge-freezer
because original arrived badly marked.
After the 'charming' J- 'Manager'at the Crown Point store in Leeds,
put the phone down on me when I rang to arrange a replacement (don't
think he can cope with customers 'being awkward'-bless him), I spent
the whole afternoon sorting it out myself. Or trying to. As anyone
who has tried to contact Comet about anything will know it's a VERY
frustrating experience!!!
My main point however is DON'T MESS ABOUT . IF YOU GET NO SATISFACTION
FROM COMET (VERY LIKELY) GO STRAIGHT TO YOUR LOCAL TRADING STANDARDS
OFFICE -SEE YELLOW PAGES.
Anna W . Leeds.. 9 August 2002
------------------------------
I'm slightly pleased to see that it's
not just me that Comets seem to disreguard customer
satifaction for, I have been trying to get my washing machine fixed
for the past 4 weeks - I must have wasted hours on the 'phone with
people who just don't seem to care and never 'phone me back. Also,
they don't ever give a director's name or a number to contact anyone
to complain. Bravo Comets!!!! You've managed to maintain your standards
at an all time low! JAYNE... 18 October 2002
--------------------------------
I had (am still having)
a total comedy of errors with these people
, after the order I placed on their web site not arriving, they
duly arrived a week later, and had planned a gas fitter to plumb
in the cooker.. who never appeared.. no one rings back after you
complian and they genuinely don't care. AVOID people, AVOID
Ian...12 November 2002
---------------------------------
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