| Complainant: |
Mr
A Jones |
| Town/City
of Residence: |
Durham |
I purchased car insurance from Churchill with a £50 Excess
charge. When I rang to make a claim I was told my excess was £200.
I complained about this to churchill and spoke to a lady called
Ms N. She could not find any evidence that I had asked for a £200
excess but offered to reduce it to £100 for this claim.
I believe that as I was sold a policy with a £50 excess
that is what I should have to pay. I have now been unable to use
my car for a week now and this will continue until this dispute
is settled.
I am now having to seek legal advice and hire a car until the
situation is resolved. I have been informed that when I win my
dispute against Churchill I will be able to make a claim for the
cost of the car hire.
=================================
When you received your policy document/insurance
certificate did it not confirm the excess applicable? ... SpaceCowboy
.. 29 August 2003
-------------------------------------------------
I agree with SpaceCowboy. I
can't see why Churchill reduced the excess for this claim, though,
if it was clearly shown on your policy documents. Can you clarify
what they stated? MarkyMarkD ... 19 September 2003
Please post your Consumer Comments on the
clik2complaints.co.uk
Sounding
Board
|
