I would like to add to your growing list about Carphone Warehouse
and its shambles of a customer service department. I bought a
mobile from one of their stores in Edinburgh on a contract and
supplied my bank details at point of sale - which the store gave
me a print out as confirmation.
Since then i have supplied my bank details on at least 20 occassions,
and each time the company gave excuses from losing the details,
insisting it was a savings account, to blaming each other other
or the bank. Each monthly statement showed a compounded amount
as to their inability to process the direct debit. I offered to
pay instore three times, and was told it had to be paid by direct
debit. I recieved text messages, letters and phone calls asking
to provide details. I spent a long time on the phone to unhelpful,
poorly trained and sometimes very rude staff - sometimes being
cut off at my expense.
I have contacted the local trading standards and it has been confirmed
that there is a breach of contract. I have also contacted Offtel
on many occassions to try to resolve the situation. I was asked
by carphone warehouse to contact my bank to confirm details, which
i did, to then be told by carphone warehouse that they needed
to access my account by a password set up by me, i think not!
In the end i am so fed up, i have handed the details over to a
lawyer and also to Watchdog.
Carphone warehouse blatantly ignored the fact that the other direct
debits for other companies were being taken from my account with
no problems, no problems in the setting up of these also. CPW
Staff were not interested in resolving the problem, each maintaining
that they were in the right and certainly not interested in the
slightest in resolving the problem.
Two direct debits are set up on my account, which only they could
have initated, and even now they have cut me off twice from recieving
incoming calls, over six weeks from making an outgoing call or
text and forced me to pay the outstanding amount knowing fine
well that it was in the hands of a lawyer.
I would agree with all your other e-mails, this is the worst company
to deal with. The customer service department is in need of some
urgent training and common courteousy to the people paying their
wages!
i have written several letters to the managing director and have
had either had no helpful response.
Links to other Carphone Complaints: Link1;Link2
