Cambridge Gas -The Consumers Complaint List-In the Public Domain

In early February my partner and myself recieved a final 2 month gas bill dated from 24/11/2001 to 24/01/2002 as we changed to N-Power. As most other people living in three bedroom house we wouldn't be surprised if it came to about £175-£200 over these two wintery months.

When we read the actual prices we were shocked to see it total over £1296!!! We contacted Cambridge gas instantly and was told that someone would look into this and call us back within 24 hours.

The next day came and went with no phone call, so we called them back again. This time to be told that the bill is correct as one of there engineers had done the reading nad there for it can't be wrong. At this point I stated the amount to which the lady replied "Oh it is rather high isn't it, someone will call you in the morning!"

Now 10 months after trying to recieve a phone call back or even get a gas bill of a sum less than £2000 is proving impossible. During this time we have recieved 2 final demands, letters stating legal proceeding and court summonds. On recieving these letters we have called Cambridge gas to be told we will recieve a phone call back.

When we ask for a manager there's never one available and the complaints line is busy but someone will call you back! We've asked about the damage it may have done to our credit history, which apparently is nothing! (I think we will wait for a reply from Equifax before we believe that!) The amount of money spent in phone calls must easily top the price of an average gas bill.

If anyone else has had this trouble with Cambridge gas or any other supplier please let me know so I can pay my bill and get on with worrying about every day life.

Editorial Comments

This complaint is very interesting to me as we are in the same situation. Our final bill in September contained an erroneous reading that took us from £200 in credit to £56 in debit within a two week period.

I have contacted Customer Services over the phone 8 times over the last two months regarding this, and now twice in writing.

My letters have not been acknowledged, and on the phone I am always told it is their mistake and it would now be rectified. But no corrected bill yet.

Now we are getting the threatening letters. I have already complained to Energywatch but I have not heard from them either.
Dr Mark D Spiteri...10 December 2002
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My first letter was acknowledged by the Acting MD two days ago, and today we actually recieved a corrected final bill.

So my advice would be to write a letter of complaint to the Customer Services Manager (Mrs Gila Dostmohammed), carefully describing all your situation and all your interactions with Cambridge Gas Customer Services. Dates of calls and who you spoke with should help. Good luck.
Dr Mark D Spiteri.. 13 December 2002