| Complainant: |
Mrs C Idarti |
| Town/City
of Residence: |
London |
Why can't I get straight answer from BT support team?
My query is really simple: I need to know why BT does not support
instant publishing, ie. publish my webdiary aka blog through my
BT webspace.
Everybody at BT support give circling answer: because they dont
support third party software; which is in my opinion is not the
case at all.
Perhaps my question too fundamental to be answered by support
team? if that's the case, why dont they just say so? then again,
shouldn't they have to bring my query to their directors?
I feel my need is not being heard by BT. I never use any other
telephone/internet service provider, a very good customer. even
not filing any complaint anywhere when they cut off anytime contract
and suggest with force (stating that violating contract, while
no warning being sent in writing) to use broadband.
So why just a simple question about the use of webspace can't
be answered directly?
of course there's always a way to get around with this problem,
I can use webpage with frames to publish blog anyway.
But while i still can publish it, this experience made me realise
how not important is customer query for BT Openworld. BT openworld
support Reference Number: 627XXXX
Links to other Bt Internet
Complaints
update on 1 April 2003:
Right of Reply email from BT (see above right) .
We await Mrs Idarti's comments.
=================================
Blogger does not use the required
BT Openworld connection in order to upload the files.
Anon... 31 March 2003
-----------------------------------------
Sorry but why should BT provide support
for something they dont even supply, if you went
to a barbers and asked them to solve a problem for free with a haircut
you got down the road you would expect to be told no, why is this
case any different
Sam...31 March 2003
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