I was advised by BT Internet on or about 20th April that I had
been using their service 'excessively', and that my account with
them would be terminated wef end of April 2002. I asked for further
details but contact with technical managers and customer services
produced no response. Subsequently my account was terminated about
mid day of 30th April which meant that I had no opportunity to
save my email addresses and other correspondence. I had planned
to save this info during that evening.
The service was used by myself and my 2 sons. Obviously it was
used more during the evenings and school holiday periods, but
not what one might term excessively. Moreover, ADSL is not available,
and there is no schedule for introduction in my area. In any event
the internet connection was automatically disconnected after 2
hours, or quite often much more frequently. Indeed it was not
particularly reliable and would sometimes cut out after a few
minutes use.
What concerns me most is the offhand treatment of a loyal customer
and shareholder. BT's claim to customer service is just 'spin'.
Unfortunately, all of my email correspondence was erased on termination
of the service.
Links to other Bt Internet
Complaints
We want to hear from consumers with similar experiences of Bt Internet's
service. A right of reply email has been sent. It would be interesting
to find out BT Internet's definition of 'excessive' use.
Comments invited!
