The firm was asked to refund our kitchen after the damaged was fitted in , i noticed it was damaged when the cupboards right end draw was starting to hang if it wasn't shut. This made me very anxious , afer this the firm said they will refund the kicthen when the repairman came he denied all charges and said he wouldn't even bother fixing it again.

Wecomplained again this time threatening to sue. An apology letter came, a week later saying the kitchen was fully fitted and the damaged was caused by the tenants in the house refering to me and my wife. I sent a letter back saying it was fitted in broken.
Richard B...28 November 2002
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Dear Richard,
I had a similarly horrible and frustrating episode with IKEA. I bought a sofa and within 3 months, it was falling apart, clearly defective. They offered to replace it, but when they saw minor puppy chewing damage, they refused to do anything. They blamed it all on me and refused to even inspect the sofa. They always try to pawn it off on the buyer. I fought with them for almost a year. Finally, I sued them. I took them to small claims court and I won. Two weeks later, I got my judgement check from them. My advice: Sue them if you want any results!
Courtney Dinius {Los Angeles}...18 January 2003
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I went to your Wigston/Leicester branch 07 May 2003 and bought a plant. There was a 25% discount but they told me i could not use my OAP discount card bu. Mr R Owens...8 May 2003
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RE: Mr R Owens I too am over 60 ! and hold a B&Q Diamond Discount card i have nothing but praise with my local B&Q store. But just to infom you if you have read your Terms when applying for the card it does state that it cannot be used in conjuction with any other specical offer price. Which is fair! 'd rather have 25 % than 10 % !!!
B Murrows ... 18 August 2003
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Dear Sir/Madame,I know my complaint is not anywhere near as bad as some of the people that have wrote on this page, but my experience with B&Q made me so annoyed i was compelled to search the internet on B&Q (but B&Q dont have a complaint section).I had decided to do D.I.Y job in the house so I thought I would visit the local B&Q in Wigan for the first and LAST time.

When I went in I had no idea where anything was, I tried on many occastions to get assistance from one of the staff (when you could find one) every member of staff I could find completely ignored me, I could get no assistence what so ever.

I was walking around the store for a good 20 mins trying to find a member of staff (or the products I was seeking) to send me in the right direction, but to no avail I got that annoyed at this point I walked out and took my buisness elsewhere.I have spent over 2600 on my project which I was prepaired to spend at B&Q (there loss) but now I wouldn`t go there if you paid me.
(p.s they are planning to open another B&Q in Wigan they can`t even manage the one that they have here existingly)
Stephen Urquhart....31 October 2003
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I think that your power tool prices for dewalt and black and decker are a rip off, there is a shop(tools direct staffs ltd) in my area that sells for half the price that u do, i feel sorry for the people who buy power tools from u.
Peter Kenyon ... 7 December 2003
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