AN OPEN LETTER OF COMPLAINT:
Dear Mr Whiting,
I am writing to you express my disgust at the standard and level
of service that we have recently received from a number of areas
of your organisation. Bringing our concerns, issues and problems
to your staff and company representatives over the past couple
of months has managed to achieve nothing but further upset and
disgust. Although I am sure that you are rather busy running the
B & Q organisation I though this matter so important that
I am bringing this to your attention and as such feel that it
is best now to place this matter in your hands.
Our difficulties began shortly after ordering a fully fitted
kitchen with B&Q Chelmsford at a value of over £4,500.
Impressed with design service and home consultation we requested
the consultant again visit us to look into designing a new bathroom
as we are currently re-furbishing a three bedroom house. This
time, we received a very low quality hand drawn bathroom design
but given the professionalism shown with Kitchen and that we may
as well do everything with B&Q we opted for B&Q and paid
a deposit immediately that evening. This was to be our mistake.
The events that followed are many but can be catalogued as follows:
follow
story via this link
Links to other B&Q Complaints: Link1;
Link2;
Link3
update 27 September 2001
Sue White, Showroom Duty Manager at B&Q has sent us a terse
email as follows:
With regard to the above complaint.
"We have responded to customer direct on the issues raised
and we do not recognise yourselves as an avenue to receive complaints."
Do we detect some arrogance here in B&Q's attitude.? Comments
are still coming in from other consumers of their experiences
with B&Q. We will publish them as they come in.
update on 27 February 2002
"Hi, Just an update, we have received compensation for the
Kitchen Floor that was damaged in the fitting. They have covered
the full cost of the floor tiles and the fitting. And they also
sent a £50 comp slip.
We received this last week. We sent our 1st letter in September
2001, and it has take this long to resolve the problem. It seems
that we are not the only unhappy customers that B&Q have had.
Many Thanks Tyrone Reid & Kerry Dickens"
