Published:
18/03/02
Right of Reply email sent:
18/03/02

COMPANY RIGHT OF REPLY

 



===========
Post your comments:

Consumer Comments

Share comments
and your experience of this company on the clik2complaints Sounding Board: Click Here

British Gas

Dedicated Page in the Public Domain
Complainant:
Mr A Steele
Town/City of Residence:
Bishop's Stortford

Dear British Gas.......
Clik here to read Mr Steele's letter

British Gas emails:
Sent: Thursday, April 25, 2002 5:47 PM
Subject: Your enquiry to House

Dear Mr Steele
Thank you for your enquiry received on 25 April 2002.

Please accept my apologies for any inconvenience caused.

At British Gas we aim to provide a first class service, to enable us to do this we would need details of your account reference or the address. Once these details are received I will investigate the problem with your account transfer.Please can you contact us on 0845 xxxxxxx* or e-mail xx@house.co.uk. Alternatively, provide a contact number and a convenient time to return your call.

Thank you in advance for your assistance.

Kind regards
AA
house.co.uk Customer Services

*Calls to this number are charged at the local rate and may be monitored/recorded.

Dear Mr Steele
Thank you for your enquiry received on 14 May 2002.

With reference to our telephone conversation today, I confirm that British Gas has received twenty-three emails from you today. Unfortunately, your query must be dealt with by the specialist electricity Prepayment meter department. You were transferred to my colleague, Bill, in this department during your telephone call.

Should you need to contact the Prepayment meter department direct, their telephone number is 0845 xxxx1. This department is available 8am-8pm Monday to Friday and 8am-6pm Saturdays.

Thank you for using house.co.uk.

Kind regards

LT
house.co.uk Customer Services
--------------------------------------------

Approx 16.45hrs 15/05/2002
I recieved a most "Bizarre" phone call on my mobile from "Bill" at house.co.uk.
Bill's attitude had now undergone a complete transformation ( I wonder why!)....His voice was now about 2 octaves higher, and he said that he had been "asked" to call me ( Yeah - I bet he had!!) He was so sickeningly nice, that I wanted to throw up!

This led me to believe that I had now got British Gas' attention! , and I couldn't help thinking that the 300 or so emails that I had sent to the four corners of the Globe, were somehow connected! Ho, yus - my hard drive was positively glowing that day!

The pen may well be mightier than the sword, but on a scale of 1 to 10, the internet scores about 43!! ( as "Bill" will no doubt confirm) And anybody, and everybody who had even the most tenacious link to British Gas most certainly found out who I was that day!!!
I suspect that at the very least "Bill" has been sent for "re-training", and rightly so.

At this time, "Fairygen" (a wholly -owned subsidiary of the"Thin-Air" Corporation) are keeping my household appliances running, and the Post Office are collecting the money.

But you never know.........I sit up nightly, camera at the ready, and if I catch those Fairies charging up my meter in the wee small hours - I'll try and capture the little blighters on film, and I'll send you a picture!

Link to Other British Gas Complaints



  Editorial Comments

23 emails!! Mr Steele must be dearly loved by British Gas. Nevertheless, if there is an issue that needs addressing.....
A Right of Reply email has been sent.



=================================

previously submitted Consumer Comments
[Important: Read Disclaimer]

Please post your Consumer Comments on the
clik2complaints.co.uk Sounding Board