British Gas emails:
Sent: Thursday, April 25, 2002
5:47 PM
Subject: Your enquiry to House
Dear Mr Steele
Thank you for your enquiry received on 25 April 2002.
Please accept my apologies for any inconvenience caused.
At British Gas we aim to provide a first class service, to enable
us to do this we would need details of your account reference
or the address. Once these details are received I will investigate
the problem with your account transfer.Please can you contact
us on 0845 xxxxxxx* or e-mail xx@house.co.uk. Alternatively, provide
a contact number and a convenient time to return your call.
Thank you in advance for your assistance.
Kind regards
AA
house.co.uk Customer Services
*Calls to this number are charged at the local rate and may be
monitored/recorded.
Dear Mr Steele
Thank you for your enquiry received on 14
May 2002.
With reference to our telephone conversation today, I confirm
that British Gas has received twenty-three emails from you today.
Unfortunately, your query must be dealt with by the specialist
electricity Prepayment meter department. You were transferred
to my colleague, Bill, in this department during your telephone
call.
Should you need to contact the Prepayment meter department direct,
their telephone number is 0845 xxxx1. This department is available
8am-8pm Monday to Friday and 8am-6pm Saturdays.
Thank you for using house.co.uk.
Kind regards
LT
house.co.uk Customer Services
--------------------------------------------
Approx 16.45hrs 15/05/2002 I recieved a most "Bizarre"
phone call on my mobile from "Bill" at house.co.uk.
Bill's attitude had now undergone a complete transformation (
I wonder why!)....His voice was now about 2 octaves higher, and
he said that he had been "asked" to call me ( Yeah -
I bet he had!!) He was so sickeningly nice, that I wanted to throw
up!
This led me to believe that I had now got British Gas' attention!
, and I couldn't help thinking that the 300 or so emails that
I had sent to the four corners of the Globe, were somehow connected!
Ho, yus - my hard drive was positively glowing that day!
The pen may well be mightier than the sword, but on a scale of
1 to 10, the internet scores about 43!! ( as "Bill"
will no doubt confirm) And anybody, and everybody who had even
the most tenacious link to British Gas most certainly found out
who I was that day!!!
I suspect that at the very least "Bill" has been sent
for "re-training", and rightly so.
At this time, "Fairygen"
(a wholly -owned subsidiary of the"Thin-Air" Corporation)
are keeping my household appliances running, and the Post Office
are collecting the money.
But you never know.........I sit up nightly, camera at the ready,
and if I catch those Fairies charging up my meter in the wee small
hours - I'll try and capture the little blighters on film, and
I'll send you a picture!
Link to Other British Gas Complaints
23 emails!! Mr Steele must be dearly loved by British Gas. Nevertheless,
if there is an issue that needs addressing.....
A Right of Reply email has been sent.
