I recieve both my gas and electric from britsh gas and have had nothing but trouble since signing with them in 2001. I have recieved lots of electric bills stating that I am in credit only to be told that they are wrong and my meter reading is incorrect.

This has been going on for nearly 19 months they have told me that they will send someone out to read the meter but this still hasent happened even though its been read by a meter reader on numorous occasions both meters are on pre pay accounts.

My gas is another issue. I haven't had a bill in nearly two years I don't even have an account number though I am aware that the previous tenants owed money to british gas as I have had debt collection agents at my door for her.

I am a single parent working full time and trying to get this sorted out is a night mare i have written to the complaints department and had numerous phone conversations with them.

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