Right of Reply email sent:



16 December 2003

Good Afternoon,
I am writting in response to your email regarding Miss Whittiker.

I have discussed the complaint with the consumers Mother and Partner today
and resolved the enquiry to their satisfaction.

I trust this is useful, however should you require any further assistance
please contact me on
02380 xxxxxx

British Gas Customer Relations

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British Gas

Dedicated Page in the Public Domain
Ms L Whittaker
Town/City of Residence:

I recieve both my gas and electric from britsh gas and have had nothing but trouble since signing with them in 2001. I have recieved lots of electric bills stating that I am in credit only to be told that they are wrong and my meter reading is incorrect.

This has been going on for nearly 19 months they have told me that they will send someone out to read the meter but this still hasent happened even though its been read by a meter reader on numorous occasions both meters are on pre pay accounts.

My gas is another issue. I haven't had a bill in nearly two years I don't even have an account number though I am aware that the previous tenants owed money to british gas as I have had debt collection agents at my door for her.

I am a single parent working full time and trying to get this sorted out is a night mare i have written to the complaints department and had numerous phone conversations with them.

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  Editorial Comments

British Gas state the matter has now been resolved as per Right of Reply comments above right.

An email has been issued to Ms Whittaker requesting confirmation.


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