I moved out of my old property, ref: 420 xxx xxxx, on the 1/7/03.
I gave a final meter reading for the property, and moved on to
my new address. I recieved a final bill letter to my new address
and presumed the account closed.
This was not the case. I recieved a letter in November stating
I owed 97.55 for useage at my property, I rang and was told it
was a mistake, and it would be rectified by a letter to my new
address stating all was complete. But, all I got was the same
later, asking for the money, I followed the same procedure as
before, with the same answer, a letter would arrive with closure
on the account. But, This time I got a demanding letter, with
the same amount outstanding, and a threat of further action.
I have rang up the OSEDEBT team, explained I am not happy, this
was met with a five minute wait on the phone, only to be told,
An internal mail has been sent within British Gas, that will take
between 7 - 21 days for a letter to be with me,that will state
the closure of the account. And as for the demaning letters, I
am "to ignore them!".
The complaint procedure on the web page is incomplete and will
not send mails. No seems to want to take ownership of this issue.
Link to Other British Gas Complaints