| Complainant: |
Mr R Ohren
|
| Town/City
of Residence: |
Lichfield |
About july last year I was stopped leaving a supermarket
by a british gas sales rep. The deal was I sign up to both gas
and electricand make additional savings.
As instructed I filled in the forms and paid up my npower gas
bill (electronically at the post office).
npower did not receive this payment for some weeks and stopped
the transfer . But retrospectively they admit they did receive
it before the stop and they say british gas should have reapplied.
I had a notification from british gas in November saying the transfer
was not goin ahead. I did not pay too much attention to this because
my set up with npower was reasonable enough.
I did not recieve an hint of what was going to happen until January
when I receive my first electricity bill from british gas.
In short I am getting gas from enpower electricity from british
gas. I am paying over the odds. I have made hours of phone calls
at my expense plus (they sacasticly offered me a voucher for £3)I
have made myself late for work because I only get 30mins for lunch.
I have not signed any contract for these increase tarrifs.
I have written to british gas customer servicesabout a month ago
but have not had any acknowledgement.
I have just received another bill at the higher tarrif.
I really am at the end of my tether.
Link to Other British Gas Complaints
If Mr Ohren has not already done so, i strongly suggest time is
invested to write to Energy Watch (Details on Consumer
Links page)
update on 4 November 2002
British Gas has responded (see right of reply column
above right).
We wait for Mr Ohren's comments
=================================
I do not understand why anyone would
want to sign up with British Gas, I do have a cover
program with them for boiler, fittings and plumbing and everytime
I call them they tell me that my problem is not priority so I have
to wait till the next available working day as they do not do weekends
. Also the service center staff are another story entirely. I really
feel sorry for the engineers I cannot imagine dealing with people
like that. I have just given up.
I am signed to TXU and I have been for 4 years and I have not had
any problems even with my moving from one property to another, and
even managed to get credit for my overpayment. There is nothing
that would make be sign on to BG and if someone comes to my door
with one of their agreement I would most likely chase them not only
out my drive but out of my street.
Their engineers are great tro work with, the service center is hell
to deal with and their service center managers are even worse.
Temple...10 December 2002
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