| Complainant: |
W Sandersoon |
| Town/City
of Residence: |
Auckland |
On 6th April 2004 I placed a successful bid to AuctionWorld TV
for an A-Sure Computer Package at a price of £565.00. Two
days later, on 8th April 2004, due to unforeseeable circumstances,
I rang AuctionWorld to cancel my purchase. I spoke to Ms S who
said this was no problem and that she would cancel the order by
contacting the supplier and arrange for the full amount to be
refunded back to my credit card.
I have rang them on numerous occasions, ie. 13th April 04, 26th
April 04, 6th May 04, 14th May 04, to name but a few, each call
taking at least 30 minutes, and each time I am told that my refund
is being processed and should be back on my card within 3-5 working
days,(10 days initially).
In true AuctionWorld style, I have still not received a refund
for the goods that I cancelled and did not receive. I do not have
any goods belonging to AuctionWorld so I cannot see why it has
to take them so long to refund my money, especially when it only
took them 1 day to take the money from my card account in the
first place!
Please help!!!
----------------------------------------------------------
Links to other Auction World Complaints:
Link1 ; Link
2;Link3;Link4;Link5
update from W Sanderson:
I was called on my mobile, by Simon Steadman on the 11-06-04,(auction-world),who promised me that my money was being credited to my account on that very day. Today is the 20-06-04, Suprise,sUPRISE AS YET NO REFUND. pLEASE CAN ANYONE HELP?
Waine Sanderson ... 20 June 2004
=================================
Aston Gerard watch. Purchased on 3rd May for £700. Specified 21 waorking days delivery.Phoned on the 5th June as still no watch, guess what? Still waiting for the watch and now they say that they don't have them in stock and are waiting for them to come in.
John Ranachan .. 21 June 2004
Please post your Consumer Comments on the
clik2complaints.co.uk
Sounding
Board
|
