| Complainant: |
Ms
P Dimberline |
| Town/City
of Residence: |
Staffs |
Bid at Auction-World.tv £1200 for 1.05ct. solitaire ring
White Gold -supposedly worth £12995. On phone it was stated
that as I gave my ring size, R, it would be sooner rather than
later than 21 days. (Customer ID 22xxxx).
Have not yet received it, no dates given, and it was a present
from my husband for 30th Wedding Anniversary. We waited until
we could find ring really wanted. They have money,
No ring. Sent 3 e-mails, no response, telephoned waited 11mins
21 secs. cut off. Feel disappointed, and noted all other disappointments.
We really want the ring. Feel that Customer Services does not
respond, and that you are not important to them. Have bought before
no problem.
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Links to other Auction World Complaints:
Link1 ; Link
2;Link3;Link4:Link5
The email from Auction World (see company rightofreply box above
left) promised delivery by 16th. But another email from Ms Dimberline
(see below) says this hasn't happened. However, the fault here could
be with Royal Mail.
update on 16 June 2004:
"Guess What. Now 11.13 in morning of 16th, postman been (Auction-World
normally send by Special Delivery with Royal Mail) and the ring
has not been received.
What are they playing at. I cannot accept their type of Customer
Service. When am I going to receive the ring. They do not deliver.
As I have stated, I have never had trouble before with this company
and understand that it is mainly with jewellery there is a problem.
I won't order any from them again if they cannot keep to their promises."
=================================
Is that what they call an apology. They should not have bothered
PAM JONES ... 15 June 2004
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I hope you can help. I placed a bid on the 18th May 04 for a three cluster ring it cost me £400 plus £8 P&P I paid by switch and was told 21 working days.This was a present from my husband for my 40th Birthday and I have not received it,I have sent emails with no response and I phoned them on the 17/06/04 finally getting through to be put on hold for 20 mins @ 60p a min,when they did ansawer I was told there is a letter in the post exsplaining why I haven't received my ring? they could not tell me when I was to exspect my ring to arrive.I have yet to receive the letteror more to the piont my ring ?
I want the ring I paid for, they took my money the very next day and its sitting in there bank account?earning interest.I would appricate a reply from them
Mrs B Pirie ... 18 June 2004
TRY THE SOUNDING BOARD to contact others in the same situation.
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hi. we bought a ring weeks ago and like similar stories many calls and emails which are never replied to still no ring .we were promised the ring by last weds 16/6/4 but it hasnt arrived .
fingers cross but we will never buy from them again.
i hope they read your site. San Bird .. 20 June 2004
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If it looks too good to be true, it probably is.
Martin ... 20 June 2004
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I too have had numerous problems with Auction World, they have the worst customer service I have ever experienced. I am amazed they are being allowed to trade. I waited over three months for a refund and sent around 20 e-mails to them before they took any action.
If you do get through on the phone you will always get cut off after listening to a recorded message for 15 minutes.
Some of their products are very good it is just their customer service that lets them down.
Maria White ... 21 June 2004
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