Published:
14/9/2002
Right of Reply email sent:
14/9/2002

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Auction World
www.auction-world.tv
Huntingdon
Dedicated Page in the Public Domain
Complainant:
Mrs B Woodruff
Town/City of Residence:
Penryn

RESOLVED

I purchased a 9ct white gold bangle on 15th August 02. It stated on screen delivery within 5 working days. 17 working days and 5 phone calls later am still waiting.

I have been promised on 3 occasions that I would be contacted by head office, to date still waiting in vain. How can they get away with firstly, misleading information on delivery dates!

LATEST UPDATE: AUCTION WORLD NOT TO BLAME


"Thank you for your e-mail regarding my problem with Auction World.
After some investigation I received notification that the item was in fact sent to Parcel Force for dispatch to me. Apparently three attempts were made to deliver this item to my address, unfortunately no card was left by the carrier on any of these occasions.

It would appear Auction World were not to blame, indeed today they have returned my phone call with a promise to refund my money in the next 4-6 working days. I would like to thank you for your help and advice in this matter. ..Brenda Woodruff"

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