|Dr Tom Campbell
I ordered a sample CD called "Skip To My Loops" by
Fatboy Slim. When it arrived the licensing agreement was displayed
in very very tiny letters which were also in the colour of the
background photo so many words were totally unreadable.
When I opened the CD and put it in my computer I searched for
the agreement of use and eventually found it. It gave the right
to stop anyone using a sample in their production if it desired.
I contacted the owner of AMG and told him that was unacceptable
to me and unless a new agreement was granted I wanted to return
the CD for a full refund.
He then after a handful of emails went back and forth refused
to communicate with me when I told him I wanted to return the
CD. He implied that I was just after a free CD?! He started
one email "Hi Doc".
I want a full refund.
I purchased this product after filling in a request form on
the Internet for it. This request gave no opportunity to confirm
what I had agreed to purchase which I also took exception to.
Again 'M' gave no assurance and just replied no-one had ever
made a mistake when ordering because they were so clever as
he put it.
A Right of Reply email has been issued.
We invite your comments on this story. Have you had a similar experience
with this company?
Update on 14 March 2002
A strong and confident response from AMG UK- see Right of Reply
box above right-.
I was never informed of a reply
ever being made. I don't get it either. This guy
has not answered the complaint at all! You have written that it
is "strong and confident response from AMG UK". But
it is not a reply at all. So what do I do next? This company has
admitted that I am right but done nothing accept try its best
to justify its wrongful behaviour. What is all this nonsense about
being patient got to do with anything? Where do I go next to report
his company and have a government agency look into its business
practices? And how can AMG be allowed to not accept any returns
even when it has been proved that the items are useless to the
buyer and that the fault lies clearly with the product and the
way it has been advertised.
And I don't think I was unfair posting to your board as you had
failed to answer my mail when I saw no evidence of anything being
done by your site having waited a reasonable time. It was a reasonable
thing to do.
Regards, Tom... 27 March 2002
We are not able to assist further beyond supplying a public forum
for your story. However, you may want to visit the Advertising
Standards Authority website
if you wish to pursue the matter.
Well this appears to be a classic
case of a customer throwing a tantrum because they havent been
told what they want to hear. As a customer service
adviser at comet i feel that i have the experience to and knowledge
to make this a justified comment. AMG obviously have policies
which are there to protect themselves aswell as their customers.
What customers seem to forget is that the point of our exsistence
is not to satisfy them but to make a profit!?!
This does not mean that we dont appreciate customer concerns or
try to solve their problems but it does mean that we are not going
to bankrupt ourselves by doing anything to please a customer no
matter how ridiculous the demand.
Everyday i receive abuse from people like 'Tom'. People who do
not LISTEN and appear to have developed little since the early
months of their life when they perceived themselves the centre
of the world. Tom, drop it mate. There is more to life than this.
I am only replying because i am bored at work, but seriously i
get sick of customers shouting and screaming at me and swearing
at me just because they cannot develop their social skills enough
to communicate in a civilised way with another person.
You are not the most important thing since sliced bread, not getting
your own way is just part of life - deal with it and you never
know all you complainers may become HAPPIER and more rounded indiviuals!
C...20 April 2003
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