A previous GL Kitchen complaint was satisfactorily resolved..eventually. Click here

But on a second one, no response has been received to date
We wait for GLK's response to this complaint.

Sorry to hear about the problems you are having with your kitchen fit. Many of us have experienced similar problems with other kitchen installation companys, Kitchens Direct is one that springs to mind.

DZ's comments are no different to the attitude you'll encounter from many of these company's. Unfortunately in a sense he is right, when it comes to consumer rights in this country the law is an ass. It pays the government to legislate in favour of companies rather than consumers, after all who in the end do you think they collect the most taxes from?

Sorry to sound cynical, but government departments like Trade and Industry have reams of consumer legislation and very little in the way of teeth to bring these companies to heal. Tthats because, believe it or not, it costs them money too. All the best, you'll need it! Tony Jeffery ...17 July 2002
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I sympathise with the people dissatisfied with the kitchen companies and suppliers also spare a thought for the kitchen fitters and who are often messed about as much as the customers. Not only do they get grief from disgruntled customers who have been waiting weeks for them to arrive and fit. Very often they end up doing the job and then getting no money from the company at the end of it.

Disputes between the customer and the supplier due to circumstances out of the hands of the fitters often result in the fitter recieving nothing or very little for the hours of work put in. My husband fitted many kitchens last year and the last four prior to Xmas he was not paid for. 1 comany 'SIS' used by Tiles-r-Us went bankrupt result no money. 2nd company 'K.I.R' again used by 'Tiles-r-Us' won't respond to invoices, 3rd company BKS Kitchens Swansea (known previously as British Kitchen Systems)offering to pay half the amount owed even though the customer is totally satisfied with the work performed by my husband.

Lastly 'Rooms For Living' Cowbridge S.Wales refusing to pay any money stating poor workmanship as the excuse although after going to the customer and asking for a written list of anything they were not happy about regarding workmanship we have yet recieved nothing. Ironic too that in view of poor workmanship why wait until the kitchen is 99% installed before this is mentioned. Plus no option of going and rectifying any of these alledged faults.

As you can imagine no payment for the last 6 weeks work before Xmas is no fun with 4 kids to provide for 1, with special needs. I do really sympathise with these customers ripped off by kitchen companies having seen how these so called businesses operate but the sub-contract fitters are getting ripped off as well. The only ones gaining from this business are those sitting behind the desks in the company offices, who lie through their teeth to the customer and blame the fitters and equally lie through their teeth to the fitter and blame the customer for with-holding payment. A.K ... 11 January 2004