I decided to purchase a Daewoo fridge/freezer & a microwave on the last day of the Ideal home exhibition earlier this year. The company indicated that the goods were available at a discount on that day which prompted me to make the purchase for my forthcoming house purchase.

When i got home, I immediately checked my Argos catalogue and was stunned to find that there were in fact no savings to be had. I had literally purchased the goods at the current market price. I checked my invoice that I had signed at the Ideal Home and established that I would be liable for charges if I so wished to cancel my contract. To add insult to injury, my house purchase was taking longer than I anticipated so I contacted Greater London kitchens (GLK)to ask if the delivery of my goods could be delayed.

GLK agreed that there would be no problem but that I should contact them once I was aware of the dates. I later received a further setback in that my house purchase was to be delayed until August. GLK agreed that they would hold my goods until this time, all that they required was that I contact them in August to arrange delivery.

Your Comments at Bottom of Page

A few days after having made this agreement with their member of staff, I was again contacted by GLK and was informed that I had not yet provided a delivery date. I informed the member of staff that I had arranged to contact them and to arrange delivery in June. I was kept on hold and then the member of staff came back on the line and confirmed that this had been agreed and reminded me to contact them in August.

I went on holiday for 7 days and returned to my parents home to find the goods in the hallway. My parents advised that they were contacted and delivery arranged for practically the next day. They had assumed that I had made this arrangement prior to my holiday.

I contacted Ms A at GLK and advised her of the confusion. She took all the details down and advised that she would get back to me. I chased this again on May 27. Ms A advised me that she was busy and would get someone else to look into this. I chased this again today - May 29. Ms A was on another line, however her colleague wished to help.

After a long pause on hold a stern man answered the telephone. The man was very rude and basically told me that he had made a delivery and there was absolutely no way that they would be picking the goods up again. I was being shouted at and was not allowed to have any say as he wished not to hear me. I asked the man if there was a manager or someone else I could talk with. He advised that he was the owner of the company. I was very calm throughout whilst this man was very rude and shouting and eventually he placed the receiver down whilst I was in mid sentence.

I redialled the company after 5 or 10 minutes and obtained the same man on the line. I asked him again for his name - Mr D. Z. He advised me that he had no wish to talk to me, I advised him that it was rude to put the phone down whilst someone was talking. We were getting nowhere. I asked him for his company address and his name - he advised me of his name and told me to get his address from my invoice. He was very rude and stated that he was the owner of the company with some 200 staff. I was advised that I could send a complaint through to his customer services area and that he may eventually receive it. He continued to shout at me on the phone and constantly mentioned the contract that I had and finally put the phone down on me AGAIN.

Your Comments at Bottom of Page

My entire experience with this company has been bad. It was a nightmare trying to get through on the telephone number indicated on their invoice and when I finally got through I always had to wait for someone to get back to me, investigate, or just find my order.

I cannot recommend any business with this company and strongly advise the Ideal Home to look into the suitability of companies they allow to trade at their exhibition. I found the discounted prices to be misleading - showing me savings of up to £150 for my 2 items - however, I was able to purchase these goods in the High street with less hassle. I am aware that the company offered to hold on to my goods out of goodwill, however, I was totally unprepared for the reception I received.

Surely, I could not have been speaking to the owner of that company? I am totally flabbergasted and urge everyone to check their contracts before they get into anything like this.

Other GL Kitchen Complaints: Link1

Editorial Comments

Please post your Consumer Comments on the
clik2complaints.co.uk Sounding Board

|Top of Page|